Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, or communicate with us. This may include:

• Personal information (name, email address, phone number)
• Property information (address, unit number, ownership status)
• Emergency contact information
• Communication preferences and directory visibility settings
• Documents and files you upload to the platform
• Messages and communications within the platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Enable communication between HOA members and management
• Manage community events, announcements, and documents
• Facilitate payment processing and financial management
• Send service-related communications and notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy:

• Within your HOA community: Your information may be visible to other community members based on your privacy settings and role
• HOA administrators: Board members and property managers may access resident information as needed for community management
• Service providers: We may share information with trusted third parties who assist us in operating our platform (payment processors, email services, hosting providers)
• Legal requirements: We may disclose information when required by law or to protect our rights and safety

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure data backup and recovery procedures

5. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Control your directory visibility and communication preferences
• Request deletion of your account and associated data
• Export your personal data in a portable format
• Opt out of non-essential communications

To exercise these rights, please contact your HOA administrator or reach out to us through the platform's support features.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain certain information for legal or regulatory purposes.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform integrates with third-party services such as payment processors and email providers. These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us through the platform's support features or reach out to your HOA administrator.